Right of withdrawal

Forbrugeraftaleloven § 18

Right of withdrawal

If you are a consumer in the EU/EEA or Denmark, you have 14 calendar days to withdraw from a distance contract for a FitSync paid subscription, without giving a reason, under the Danish Consumer Contracts Act (Forbrugeraftaleloven) and Directive 2011/83/EU. Last updated: 2 September 2026.

This applies to paid digital subscriptions we sell: MyCoach, SnapSync, Complete Stack / FitSync Pro, and Pro Coach. It does not apply to FitSync Core, which is free.

Who handles the refund

Apple App Store — Apple is the merchant of record. Request a refund through Apple (reportaproblem.apple.com). We cannot issue App Store refunds ourselves.
Google Play — Google is the merchant of record. Request a refund through Google Play.
Web via Stripe — Min Virksomhed v. Mathias Sørsdal is the merchant of record. Email us (below). We refund the original payment method within 14 days of a valid notice.

When the statutory right can lapse (digital content)

Important: For digital content/services, EU law lets the 14-day right lapse once performance has begun, if you gave prior express consent to begin immediately and acknowledged that you would lose the right. Where our checkout asks for that confirmation and you give it, then start using paid features (for example MyCoach, SnapSync, or Pro Coach tools), the statutory withdrawal right is lost for that billing period (Forbrugeraftaleloven § 18(3); Directive 2011/83/EU Art. 16(m)).

If you have not used any paid features, you may still withdraw within 14 days.

How to withdraw (web / Stripe, and notices to us)

Email mattyofttraining@gmail.com with the subject Withdrawal — FitSync and include:

Your full name and the email on the FitSync account
Purchase date and platform (App Store, Google Play, or web/Stripe)
A clear statement that you withdraw from the purchase

You may use this model form (not mandatory):

To: Min Virksomhed v. Mathias Sørsdal, Kastet 86, 7700 Thisted, Denmark, mattyofttraining@gmail.com

I hereby give notice that I withdraw from my contract for the following subscription: [MyCoach / SnapSync / Complete Stack / Pro Coach].
Ordered on: [date] · Account email: [email] · Platform: [App Store / Google Play / web]
Name: [name] · Address: [address] · Date: [date]

30-day money-back (first web payment only)

On top of statutory rights, we offer a 30-day money-back guarantee on the first payment of your first subscription bought on the web via Stripe. Email mattyofttraining@gmail.com to claim it. This does not apply to App Store or Google Play purchases.