Delete Your Account

How to delete

Two ways to request deletion

Option 1 — From within the app (instant)

Open the FitSync app and go to Menu → Account & Security → Delete Account. Confirm when prompted. Your account is closed immediately and your data is queued for permanent deletion.

Option 2 — By email

If you can no longer sign in, email us at mattyofttraining@gmail.com from the email address registered to your account, with the subject line "Delete my FitSync account". We will verify your identity and delete your account within 30 days, and confirm by email once it is done.

Heads up: Account deletion is permanent and cannot be undone. Your workout history, food logs, body measurements, progress photos, and coaching messages will be lost.

What happens to your data

Deleted vs. retained

Permanently deleted

Data	Timeline
Account & profile (email, name, password)	Within 30 days
Health & fitness data (weight, workouts, food diary, body measurements, steps)	Within 30 days
Photos (profile, progress & check-in photos)	Within 30 days
Coach ↔ client messages	Within 30 days
Push-notification tokens & device data	Within 30 days

Retained for a limited time

We may retain a minimal record of subscription and payment transactions where we are legally required to do so for accounting and tax purposes — up to 5 years under the Danish Bookkeeping Act (Bogføringsloven). This record contains no health or fitness data. Payment card details are never stored by us; they are handled by Apple, Google, or Stripe.

Cancel your subscription first. Deleting your account does not automatically cancel an active subscription billed by Apple or Google. Cancel it in your device's App Store or Google Play account settings to stop future charges.

Data controller

Who handles your request

Legal name	Min Virksomhed v.Mathias Sørsdal
CVR number	44426293
Address	Kastet 86, 7700 Thisted, Denmark
Email	mattyofttraining@gmail.com

For full details on how we process and retain your data, see our Privacy Policy.

Delete your FitSync account

Two ways to request deletion

Option 1 — From within the app (instant)

Option 2 — By email

Deleted vs. retained

Permanently deleted

Retained for a limited time

Who handles your request