Terms of Service
By downloading or using FitSync you agree to these Terms of Service. If you do not agree, do not use the app or paid features. Last updated: 2 September 2026.
1. Operator and governing law
FitSync is operated by Min Virksomhed v. Mathias Sørsdal (CVR 44426293), Kastet 86, 7700 Thisted, Denmark. These terms are governed by Danish law. Disputes are subject to the Danish courts. If you are a consumer living in the EU/EEA, you also keep any mandatory consumer-protection rights of your country of residence.
2. The service
FitSync is a fitness tracking application with optional paid extras.
- FitSync Core (free) — workout logging, food diary, body measurements, progress photos, and analytics. No time limit.
- Paid subscriptions — currently MyCoach, SnapSync, Complete Stack (FitSync Pro), and Pro Coach (coaches, up to 15 clients). Current plans and prices are always shown before you subscribe. Billing is through the Apple App Store (iOS), Google Play (Android), or Stripe (web).
3. Account and eligibility
You must create an account. Keep your login confidential; you are responsible for activity under it. You must be at least 13. If you are under 18, a parent or legal guardian must review and agree to these terms on your behalf.
4. Subscriptions, trials, and the free tier
Paid plans may begin with a 14-day free trial where offered; trial length and price are shown before you confirm. If you do not cancel before the trial ends, it converts to a paid subscription. Without an active trial or subscription, free accounts are limited to 3 MyCoach messages and 3 SnapSync scans per calendar month (limits may change with notice). Unused allowance does not carry over.
Subscriptions renew automatically unless you cancel at least 24 hours before the renewal date. Cancel App Store subscriptions in Settings → your name → Subscriptions; Google Play in the Play Store Subscriptions section; web subscriptions from your account in the app.
We never see or store card numbers. RevenueCat validates store purchases and entitlements. Refunds for App Store and Google Play purchases are handled by Apple and Google — for an App Store refund use reportaproblem.apple.com. Web (Stripe) refunds are described under Right of withdrawal.
5. Price changes
We may change subscription pricing with at least 30 days’ notice in the app or by email. Continued use after the effective date is acceptance of the new price, subject to your cancellation right and any mandatory consumer rules.
6. Acceptable use and community
You may not reverse engineer the app, use it unlawfully, attack the service, scrape at scale, or resell access. FitSync has zero tolerance for objectionable content and abusive users. Do not post or send content that is unlawful, harassing, threatening, hateful, discriminatory, sexually explicit, violent, or that infringes others’ rights. Report and block in the app. We may remove content and suspend or terminate accounts, with or without notice.
7. Availability
We aim to keep FitSync available but do not guarantee uninterrupted service. We may update or discontinue features. Significant cuts to paid functionality will be communicated with reasonable notice.
8. Intellectual property
The FitSync app, brand, and content we produce are owned by us. Your logs and photos remain yours. You grant us a limited licence to process them solely to provide the service.
9. Health and AI disclaimer
FitSync, MyCoach, and SnapSync provide general fitness and nutrition information only. They are not medical advice, diagnosis, or treatment, and MyCoach is not a licensed professional. Always consult a qualified health professional before a new exercise or nutrition programme, especially if you have a medical condition. See the Data & AI disclosure.
10. Liability
To the fullest extent permitted by Danish law, we are not liable for indirect, incidental, or consequential damages. Our total liability to you shall not exceed the amount you paid us in the 12 months before the claim. Nothing limits liability for death or personal injury caused by negligence, or for fraud.
11. Termination
You may delete your account at any time: Menu → Account & Security → Delete Account (also delete-account). Personal data is erased within 30 days as described in the Privacy Policy. We may suspend or terminate accounts that violate these terms, with notice where reasonably practicable.
12. Changes
We may update these terms. Material changes will be notified in the app. Continued use after the effective date is acceptance, subject to mandatory consumer law.